FAQ
Frequently Asked Questions
Is this safe to use at home?
Yes, when used as directed. Start with 15-minute sessions at the lowest intensity setting. Do not use if you have spinal instability, severe osteoporosis, acute disc herniation with neurological symptoms, or if your doctor has advised against cervical traction.
How is this different from a cervical pillow?
A cervical pillow supports your neck passively. The CerviRest Pro actively decompresses — it creates measurable space between compressed vertebrae using traction, heat, and vibration simultaneously. Passive support cannot address disc compression. Active traction can.
How long before I feel results?
Most users feel relaxation and relief during their first session. Reduced morning stiffness typically appears within 2–4 days of consistent use. Significant pain reduction is reported within 1–2 weeks. Results vary based on severity and consistency of use.
What if it doesn't work for me?
We offer a 30-day no-hassle return policy. If you're not satisfied for any reason, contact us within 30 days of delivery for a full refund. No restocking fee. No questions asked. Free return shipping within the US.
Can I use it with a herniated disc?
Cervical traction is frequently recommended by physical therapists for herniated discs, as it reduces the pressure that causes disc bulge and nerve compression. However, please consult your physician before use if you have a diagnosed spinal condition.
How often should I use it?
We recommend one 15–30 minute session per day, ideally in the evening before bed. The auto shut-off at 30 minutes ensures you never over-use it. Consistent daily use produces the best results.
What are the 3 intensity modes?
The CerviRest Pro has three intensity levels for traction, heat, and vibration. Start on Level 1 for your first few sessions to allow your cervical spine to adapt. Most users move to Level 2 within a week. Level 3 is for experienced users seeking maximum decompression.
How do I charge it?
The device charges via USB-C. A full charge takes approximately 2 hours and provides enough power for multiple sessions. The 2500mAh battery is built-in and non-removable.
Can I use it while sitting at my desk?
The CerviRest Pro is designed for use while lying down to allow gravity-assisted decompression. Using it while seated reduces traction effectiveness. For best results, lie flat on your back with the device supporting your cervical spine.
Is the cover washable?
Yes. The soft memory foam cover is removable and machine washable. We recommend washing it weekly if you use the device daily.